Is your HP printer not working properly on your Windows 10 system or Mac book? Does the HP printer offline problem occur when you try to print a document on your Mac or Windows 10 system? Well, you are not alone. This is a common problem, and many people report that HP printers report offline issues when they try to print something.
In the article below, we will show you a detailed guide with all the steps needed to fix the HP printer offline problem. In the detailed guide below, we will describe all the methods and solutions to fix HP printer offline on Windows 10 and Mac.
All the steps are well described and you will not face any problems while performing them. The solutions will work 100% as you have several of the solutions mentioned below. All you need to do is just find the best one that will give you the desired result. These solutions also work for the following HP printer.
Why is my HP printer offline?
HP printer users around the world have entered the following at least once in their lives: "My HP printer is offline. What to do?" You can find solutions to the offline printer problems in the Google search bar. Due to these offline issues, no document can be printed. There are many methods to get out of this situation and bring the HP printer back from offline to online mode.
The HP printer being offline on Windows 10 or Mac may occur due to various reasons such as paper jams, cartridge issues, network connection issues, etc. You just need to follow the steps mentioned in the following solutions, and the problem will be fixed within a matter of a few minutes.
Solved: HP printer stays offline
Solution 1: Check the ink cartridge and paper jam issues.
Always having problems with why my HP printer is offline. Check and fix the ink cartridge and paper jam issues by following the steps below.
Step 1 - Turn on your HP printer and make sure it is connected properly
Step 2 - Check all loose cables and reconnect them properly for better connectivity.
Step 3 - Now make sure the printer has the correct amount of paper in the tray. Add more paper as needed.
Step 4 - Look inside the printer to see paper jams. Clear the paper jam if you find one.
Step 5 - Open the printer and check the ink cartridge level. Or check your printer's software to determine low ink warnings. Press "OK" to close low ink warnings and bring your printer back online.
Step 6 - Also, make sure that the computer trying to access your HP printer is on the same network as the printer.
This way, if the HP printer is showing an offline problem, it will be fixed if there is a problem with the cartridge or paper jam.
Solution 2: Check the cables and connections
If everything seems to be fine with the cartridges and papers in the printer, you need to ensure the following:
Step 1 - The network connection between the printer and the system is properly established.
Step 2 - All USB cables are properly connected at both ends.
Step 3 - If your printer is wireless, make sure the internet and router are working properly.
If the problem persists, proceed to solution 3, i.e. reset your HP printer. The steps to do this are described in detail below.
Solution 3: Reset and reinstall your HP printer.
If the above solution was not helpful to remove HP printer with offline issues, you can proceed with this solution. This solution is about resetting and reinstalling your HP printer on Windows 10 and Mac. The steps are different for Windows 10 system and Mac. We will cover the steps for Windows 10 first and then for Mac.
Reset and reinstall to fix HP printer offline error in Windows 10.
Step 1 - First, hold down the Windows key with the R key to access the "Run" window.
Step 2 - Type "devmgmt.msc" in the "Run" menu and press the Enter key.
Step 3 - Now right-click on the printer in the Device Manager window.
Step 4 - Right-click on the HP printer again and then click on the "Uninstall" option from the available options.
Step 5 - Navigate to the "Devices and Printers" option and click on the "Add Printer" button.
Step 6 - Add the HP printer driver again on your Windows 10 system.
Step 7 - At the end, you need to reboot your system and check whether the Windows 10 issue with the HP printer is fixed offline or not.
Reset and reinstall to fix HP printer offline on Mac.
Step 1 - Go to your Mac device's menu and select the "System Preferences" option.
Step 2 - Open "Print & Scan" in the "Hardware" section.
Step 3 - Now press "Control" and click on the printer list at the same time.
Step 4 - Now click on "Reset Printing System" from the pop-up menu.
Step 5 - Connect your printer to the network using a USB or Ethernet cable. For direct connections, connect a USB cable directly from your printer to your computer.
Step 6 - Now click on the Apple menu and then click on "Software Update ..." to install the latest updates for your computer.
Step 7 - Select the Apple menu and click "System Preferences ..." from the drop-down menu.
Step 8 - Open "Print & Scan".
Step 9 - Select the "+" button or click the "Lock" button first and enter your username and password.
Step 10 - Click on "Add Printer or Scanner" from the list of options.
Step 11 - Select your printer from the list and click "Add".
Mac OS will download and install the latest software and drivers for your printer to fix the HP printer offline Mac issue.
If this solution does not give the expected result, you can use HP Print and Scan Doctor.
Solution 4: Use the HP Print and Scan Doctor
The steps to use the HP Print and Scan Doctor are as follows:
Step 1 - First, you need to download and install the "HP Print and Scan Doctor" program.
Step 2 - Now run the downloaded ".exe" file.
Step 3 - Launch the "HP Print and Scan Doctor" and then click on the "Start" button.
Step 4 - Select your HP printer model from the available list.
Step 5 - At the end, use the "Print Print" link to start the repair process.
The above solution should fix the issue that the HP printer is having an offline problem. If the problem persists, follow the steps in solution 4.
Solution 5: Manually set the printer to online mode.
Are you facing a situation where the HP printer keeps going offline? Don't worry, you can always manually put your HP printer into online mode if it keeps going offline by following the steps below.
Step 1 - First, click on the "Start" button.
Step 2 - Now click on the control panel.
Step 3 - Select the "Devices and Printers" option.
Step 4 - Right click on the question area and select the "View what is printing" option.
Step 5 - At the top of the page, select "Printers".
Step 6 - At the end, click on the "Use printer online" option in the available menu.
This way, you can put your HP printer into online mode using the manual steps.
Solution 6: Disable the automatic offline commands
If you cannot manually put the HP printer into online mode, you can follow the steps below to disable the automated offline commands.
Step 1 - Click on the Start menu.
Step 2 - Locate the "Control Panel" option and click on it.
Step 3 - Select the "Devices and Printers" option.
Step 4 - Click on the icon of your HP printer.
Step 5 - Now click on the "View what is printing" option.
Step 6 - On the next page, locate the "Printer" icon and click on it.
Step 7 - Click on the "Stop printing" or "Use HP printer offline" option to remove all check marks.
Now the HP printer offline issue should be resolved and you can print documents without any problem.
If the HP printer indicates that the offline feature still exists, you can try the last possible solution to upgrade the firmware version.
Solution 7: Update the firmware version
If nothing works, you need to upgrade the firmware version as the HP printer offline issue may occur due to the outdated firmware version. It is also recommended to update the firmware version of your HP printer from time to time, as the updated firmware will fix any previous issues or problems.